Configuration

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AI Agent
Agent Configuration
This will be used in all communications with customers.
This will give context to the agent
The agent might refer people to this web site for more information.
Initial message the agent will use when starting a conversation.
The personality type of the agent.
Allow the agent to transfer calls to a live person.
Phone number to transfer calls to when requested.
Advanced Configuration Admin Only
Base Template to be used by the agent
Custom prompt instructions for the AI agent.
The AI engine to use for this agent.
Retell Configuration
The ID of the LLM to use with Retell.
The ID of the agent in Retell's system.
The ID of the voice to use with Retell.
Vapi Configuration
The ID of the agent in Vapi's system.
The provider of the voice to use with Vapi.
The ID of the voice to use with Vapi.
Phone Numbers
The phone number that incoming calls will come from.
Alternative phone number for language-specific transfers.
Phone number that text messages will be sent from.